Complaints Procedure


CRUX Asset Management Ltd endeavours to provide the highest possible standards of service to all clients at all times; consequently, it is always disappointing when a client has cause to complain. We welcome the opportunity to resolve any complaint in a prompt and fair manner.

Should you feel the need to make a complaint please contact us either by email ( ref Complaint or in writing:

Head of Client Services, ref Complaint — CRUX Asset Management Ltd. 5 Stratton Street, London W1J 8LA

We make complaints our highest priority and find that most issues can be resolved within a few days. There may be times, for example if the investigation is complex and/or further enquiries have to be made that the process takes longer. In these circumstances, we shall keep you informed of progress.

Investigating Your Complaint

Under most circumstances our Client Services department will be handling your complaint and will communicate with you directly. In some circumstances a complaint may need to be referred to our Compliance department, in which case you may receive a response from them.

CRUX Asset Management Ltd will send you a written acknowledgment within 2 working days following the receipt of your complaint; if at all possible we will provide a resolution at this time. If we require more information to resolve the matter we will make a request in writing. When our investigations are complete we will send you a Final Response Letter that explains the results of our investigation and what action we propose to take.

We shall endeavour to always keep you informed of the progress made in investigating your complaint. If we have not been able to issue a Final Response Letter within eight weeks of receiving your complaint we will provide a written explanation as to why the issue remains unresolved and will tell you when we expect to be in a position to resolve your complaint.

Financial Ombudsman Service (FOS)

CRUX Asset Management Ltd is covered by the Financial Ombudsman Service (FOS). You may refer your complaint to the FOS if you are still unhappy after receiving the Final Response Letter or if you have not received the Final Response Letter within eight weeks of us receiving your complaint. We will provide an FOS leaflet to you any time upon request. We will include a leaflet with our Final Response Letter or send you one if we are unable to resolve matters by the end of the eighth week following receipt of your complaint.

If you would like the Financial Ombudsman Service to look into your complaint, you must contact them at the following address within six months of the date of any final response issued:

The Financial Ombudsman Service Exchange Tower London E14 9SR

Alternatively you can phone 0800 023 4 567. Further helpful information can be obtained from visiting the Financial Ombudsman website at

Authorised and regulated by the Financial Conduct Authority (ref:623757)

CRUX Asset Management Limited is registered in England & Wales, company number 08697189

Registered Office

5 Stratton Street,
London W1J 8LA

© 2018 CRUX Asset Management Limited. All Rights Resvered

Important Information

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No information provided on this website shall constitute or be construed as an advice, an offer, a recommendation or a solicitation to acquire or sell units of collective investment schemes (hereinafter the “investment funds” or the “funds”) or any other investment product.

Furthermore, no investment decision should be based only on this information. The latest versions of the relevant legal documents such as the prospectus and the annual or semi-annual reports should in particular be taken into account when investing in investment funds. These documents may be obtained free of charge from the representatives of the funds in each country where the funds have their registered office and/or are registered. In addition, any investment decision must also be based on relevant, specific and professional advice and it is consequently recommended that each potential investor seeks legal and tax advice from a professional person before taking any investment decision.


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CRUX Asset Management Ltd. (CRUX) have selected with care the sources of information contained on this website. There is however no guarantee that the information contained herein is accurate, reliable, up-to-date or complete. Moreover, any view or opinion expressed on this website may be modified without notice.


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This website contains information on investment funds which are available for distribution only in jurisdictions where they have been registered. Therefore, no information on investment funds is provided to persons who are not residents of any of the countries listed below. Therefore, such persons must leave this part of the website.


In France, only the CRUX SICAV, FP CRUX European Special Situations and FP CRUX European funds are authorised for distribution by the French financial market regulator. Information on this website about other funds is not intended for use by French residents.


In Luxembourg, only the CRUX SICAV is authorised for distribution by the Commission de Surveillance du Secteur Financier (“CSSF”).

Information on this website about other funds is not intended for use by Luxembourg residents.


In Spain, only the CRUX SICAV and FP CRUX European Special Situations Fund are authorised for distribution by the Spanish financial market regulator.

Information on this website about other funds is not intended for use by Spanish residents.


In Switzerland, only the CRUX SICAV, FP CRUX European Special Situations and FP CRUX European funds have been authorised for distribution by the Swiss Financial Markets Supervisory Authority FINMA (hereinafter “FINMA”), in accordance with the Federal Collective Investment Schemes Act (hereinafter “CISA”).

Other investment funds which do not appear on the above list have not been approved by FINMA for their distribution and investors in these funds do not benefit from the CISA rules.


Please note that by making your selection here you are agreeing to the CRUX Asset Management Ltd Privacy Statement and to our Terms and Conditions.


With reference to the United States of America, none of the units of the Funds have been registered under the United States Securities Act of 1933, and, as a rule, no shares shall be offered, sold or resold in the United Stated of America or to US persons.


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